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Juvenile Justice Training Academy

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  • Overview
  • Sponsored Trainings
  • Webinars
  • Professional Training
  • Certification & ICIS
  • Contact

Overview

TJJD is committed to providing the most current professional development training, resources and information.

TJJD Training Academy provides professional development and services to Youth Development Coaches (YDCs), Juvenile Probation Officers (JPOs), Juvenile Supervision Officers, TJJD staff and employees, and juvenile justice practitioners and stakeholders.

Sponsored Trainings

Visit the Regional Training Portal to search training programs by topic, date, region, or keyword. 

You may also request a training opportunity to be listed in the Regional Training Portal by visiting the Training Submission Portal. To access the portal, call the TJJD Training Department at 512-490-7628.

TJJD Sponsored or Co-Sponsored Training Opportunities

 SEED: Skill Enhancement, Education and Development
Virtual Live Broadcast Conference Event 

Sign up by clicking on the linked title of the presentation you're interested in attending. You may attend any presentation and there is no limit to how many you may attend. These broadcasts will not be recorded.
Tuesday May 18, 2021 5 hours for the day

Tuesday May 18, 2021 5 hours for the day

8:30 – 10:30 a.m.
Credit: 2 hours management*

Survivors of Human Trafficking and Domestic Violence
Elizabeth Henneke, Lone Star Justice Alliance

The Texas justice system currently incarcerates children whose crimes were a direct result of, or incident to, human trafficking, intimate partner violence, and other abuse. Too often the justice system fails to see these children as survivors of crime in need of a trauma-informed response to their victimization, and instead prosecutes them for their own crimes and too often for the crimes of their abusers. This session provides an overview of the clemency process as well as the dynamics of human trafficking and domestic violence. Participants will also understand the key aspects of case mitigation, how to compile a clemency packet and create reentry plans.


11:00 a.m. - 12:00 p.m.
Credit: 1 hour

The Joy of Juveniles
Dr. Carlin Caliman, City of Arlington

The objective of this presentation is to provide a renewed understanding of juveniles by remembering the joy children bring, understand how they have lost their joy, and how we can assist in restoring their joy.


1:30 - 3:30 p.m.
Credit: 2 hours

Understanding and Engaging Latinos of Caribbean Descent in Mental Health Treatment
Dr. Haner Hernandez

This one and half-hour online session will provide information on the Hispanic and Latino Caribbean population and their specific mental health needs. In this workshop, we present the similarities and differences among the Puerto Rican, Cuban, and Dominican cultures. These are the main Caribbean countries and the second, third, and fifth-largest population of Hispanic origin living in the United States. Language, traditions and customs, cultural values, spirituality, and the social, historical, and political context that led them to migrate to the United States will be discussed. The presentation will address the intersection of these factors with mental health and mental health treatment among Latinos of Caribbean descent.

Wednesday May 19, 2021 6 hours for the day

Wednesday May 19, 2021 6 hours for the day

8:30 a.m. – 10:30 a.m.
Credit: 2 hours management*

Race and Gender in the Juvenile Justice System
Nydia Thomas Lone Star Justice Alliance

Decisionmakers who are involved at critical intercept points in the juvenile justice system must put into perspective the complex factors that contribute to delinquency and criminal conduct. Studies suggest that Blacks and Hispanic youth are perceived as older and more culpable than their white counterparts.  This session explores the impact of implicit, gender, and adultification bias and the ethical implications for practitioners in the juvenile experience to enhance the empathy and professionalism of practitioners statewide.


11:00 a.m. – 12:00 p.m.
Credit: 1 hour

Evaluations of Alleged Juvenile Sex Offenders: Real World Application of Science
Stephen Thorne, Ph.D.

This presentation will focus on applying relevant empirical data and best-practice guidelines in juvenile sex cases, including in relation to issues such as adolescent development, sexual recidivism, sex offender registration, and appropriate techniques/methodology in the interview of alleged child victims.


1:00 - 2:30 p.m.
Credit: 1.50 hours

First Offenders Program
Detective Rick Bentley
Irving Police Department

The stated purpose of the juvenile justice system in Texas is to provide for the training, treatment, and rehabilitation of juvenile offenders while balancing the need for accountability and public safety. How can we effectively accomplish this goal with first time youthful offenders? Diversion AWAY from the formal criminal justice system is often the best decision in these cases. This seminar will discuss the benefits of certain youth diversion programs, the legal requirements set forth in the Family Code, and the practical implementation of a successful First Offenders Program.


3:00 - 4:30 p.m.
Credit: 1.50 hours management*

Customer Service: Building Rapport with Your Community
John Kinsey
Texas Juvenile Justice Department

What we want to achieve by the end of this presentation is to establish the connection between exceptional customer service and positive perceptions of local government. Identify factors that are essential to providing exceptional customer service. Provide guidance on what customers expect from their local government. Offer approaches to establishing service standards and measuring customer satisfaction. Identify Negative service factors. Practice listening and Individually assess positive behaviors. The standards of customer service that you hold yourself accountable to will be reviewed.

Thursday May 20, 2021 5.50 hours for the day

Thursday May 20, 2021 5.50 hours for the day

8:00 – 10:00 a.m.
Credit: 2 hours

High Stakes Communication: How Our Stories Control the Outcomes
John Kinsey Texas Juvenile Justice Department

By the end of this presentation participants will understand the basic skills needed to recognize when they are in a high-stake communication. Understand how their own fight, flight or freeze physiological responses can impact their responses. Learn strategies on how to navigate that communication by participating in the activities and lecture provided.


10:30 a.m. – 12:00 p.m.
Credit: 1.50 hours

McKinney-Vento Program Components and Services to Support Juvenile Justice Youth Experiencing Homelessness
Cal Lopez, Texas Education for Homeless Children and Youth (TEHCY)
State Coordinator for the Texas Education Agency

During this session we will review the key requirements of the McKinney-Vento Homeless Assistance Act and the roles and responsibilities of school districts and open-enrollment charter schools to support students experiencing homelessness.  We will discuss systems, policies, and procedures that school districts and campuses must implement to promote effective school transitions to mitigate any challenges or barriers for students experiencing homelessness in the juvenile probation system. Participants will learn more about how to develop a multi-tiered transition plan to support reentry into the public school system and assess program services needed to improve school transitions and academic outcomes for students experiencing homelessness.


1:30 - 3:30 p.m.
Credit: 2 hours

Using Experiential Activities in a Secure Setting
Marla Burns and Lynn Kessel
Williamson County Juvenile Services

This presentation is designed to illustrate creative ways to capture the attention of at-risk youth using experiential activities. These activities strengthen crucial developmental assets such as self-expression, self-confidence, constructive use of time, adult support, social competence and positive identity. This training will include a PowerPoint presentation, discussion, and supporting handouts. 

* Topics marked as management are open to anyone seeking certification training hours.

Questions? Please contact john.kinsey@tjjd.texas.gov.

Webinars

Upcoming Webinars

Upcoming Webinars

Register for an upcoming webinar by choosing a link below. 

Courageous Connections: Supporting Healing through Relationship for Children & Youth
April 14, 2021 | 2.00 Hour

Community Resource Coordination Groups (CRCGs): Strengthening Your CRCG with Family Representation
April 15, 2021 | 1.00 Hour

Incident Report Writing
May 4, 2021 | 2.00 Hour

What OIG can do for you and your Department
May 6, 2021 | 2.00 Hours Management

Ending the Commercial Sexual Exploitation of Youth in Texas: Progress, Hope, and Lessons Learned
May 11, 2021 | 2.00 Hour

Understanding Dual Status Youth & The Impact You Have
May 13, 2021 | 2.00 Hours

A Flawless Diamond: 10 Strategies for Secure Facility Management
June 3, 2021 | 2.00 Hour

TJJD Legal Help Desk Live Broadcast through Zoom
June 8, 2021 | 1.00 Hour

Forensic Nursing, Sexual Assault, Trauma: What’s it all about?
June 23, 2021 | 2.00 Hour

Hidden Passengers: The Untold Story of Sexually Exploited Youth
July 13, 2021 | 2.00 Hours

Gangs Symbol and Tattoo and Identification
July 15, 2021 | 2.00 Hours Management

Human Trafficking Training Course for Professionals, Staff and Volunteers at Youth Facilities and Organizations
July 22, 2021 | 2.00 Hours

Recurring Webinars

Recurring Webinars


Training Tuesdays with Texas Prevention and Early Intervention
Join experts in Prevention and Early Intervention from the Texas Department of Family and Protective Services each Tuesday from 2:00 - 3:00 p.m. as they explore current, relavent topics with PEI speakers and guest experts.
Archived Webinars

Archived Webinars

  • Business / Management
  • Community & Family
  • Facilities
  • General Topics
  • Grant Programs
  • ICJ
  • JCMS
  • JJAEP
  • Mental Health / Treatment
  • START
  • Business / Management
  • Community & Family
  • Facilities
  • General Topics
  • Grant Programs
  • ICJ
  • JCMS
  • JJAEP
  • Mental Health / Treatment
  • START

Business / Management

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Basic Digital Safety: Securing Your Digital Footprint

February 11, 2020

2.00

None

Become a Compass Leader April 22, 2020 1.50 / 1.50 Management Handout
Compass Leader: Sustaining a Zombie Free Zone  June 30, 2020 2.00 / 2.00 Management Handout

From Boring to Roaring: The A-Z Guide to PowerPoint

October 4, 2019

1.00

None

Leadership in Today’s Juvenile Justice Environment March 11, 2021 2.00 None

Looking Forward: Managing Change in the Workplace

October 21, 2015

2.00 / 2.00 Management

Handout

Millennial Webinar

January 24, 2017

 

Handout

Priorities in Action: Civilian Response to Active Shooter December 11, 2017 1.50 None

Priorities in Action: Workplace Wellness

February 6, 2018

1.00

None

Professionalism and Tact: The Secret to Staff Motivation

February 8, 2018

1.75 / 1.75 Management

Handout

Software Proficiency Webinar Series: Excel Intro

May 30, 2019

1.50

Handout

Software Proficiency Webinar Series: Microsoft Teams April 30, 2020  1.50  None

Software Proficiency Webinar Series: Excel Tools for Creating and Managing Reports

May 30, 2019

1.50

Handout

Software Proficiency Webinar Series: Word Advanced

May 30, 2019

1.50

Handout

Software Proficiency Webinar Series: Word Intro

May 20, 2019

1.50

Handout

Telecommunications: Don’t Let a Hang Up turn into a Write Up!  December 13, 2018  2.00 Handout

Community & Family

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Addressing the Needs of Girls in the Juvenile Justice System and Interrupting the Abuse to Prison Pipeline

October 25, 2017

2.00

None

Children at Risk: How to Understand and Navigate the Pitfalls of Social Media

June 21, 2017

2.00

None

Community Reentry for Justice Involved Youth

February 20, 2019

1.00

None

Domestic Violence in the Time of COVID June 17, 2020 2.00 None
Effects of Domestic Violence on Children April 28, 2020 2.00 Handout
Gangs: Indicators and Interventions March 10, 2021 2.00 None

Go Big Or Go Home

March 9, 2016

2.00 CEU

Presenter Bios

How to Identify and Report Child Abuse in Texas

March 25, 2020 2.00 None
Human Trafficking 101 and Common Thread September 10, 2020 2.00 Handout

Introduction to CBSG Facilitator Training

February 21, 2017

1.00 / 1.00 Management

None

Juveniles: Dispositions, Child Welfare, and IDEA February 2, 2021 2.00 None
Municipal Courts March 4, 2021 2.00 None
Opioids: Impact and Enforcement in Texas
January 12, 2021 2.00 None
Rights of the Victim in Juvenile Crime April 14, 2020 2.00 None

Success in School: A promising program for Region 3

April 19, 2016

2.00 CEU

None

Trauma Through a Family Lens September 22, 2020 2.00 None

When Youth Ignore the Fine Print: Effective Strategies to Address Minor Violations

April 4, 2019

2.00

None

Youth Voice

March 21, 2019

2.00

None

Facilities

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Basic Gang Class * Language Advisory *

May 18, 2016

2.00 CEU

Participant Guide

Become a Supervision Pro: De-escalation Starts with You November 19, 2020 2.00 / 2.00 Management Handout
Calming the Chaos - Reducing Stress in our Personal and Professional Lives May 5, 2020 2.00 None

Juvenile Boot Camps: Where are We Now?

August 9, 2018

2.00

None

Juvenile Supervision Officers: The Unsung Heroes of Juvenile Justice, Part 1

May 15, 2018

1.50

Handout

Juvenile Supervision Officers: The Unsung Heroes of Juvenile Justic, Part 2

May 17, 2018

1.50

None

Probation Officer Safety Training (POST) Series – Home Safety March 17, 2020 1.25 None
Randall County Regional Diversion Program June 23, 2020 1.00  None
Rapport Building Series: Social Connectivity & Building Relationships through Stories July 15, 2020 2.00 Handout
Safety Training for Office Personnel (STOP) Series – Office Safety March 19, 2020 1.25 None
Social Media Gang Investigations March 23, 2021 2.00 None
Turning Stress Into a Strength: How to Cultivate Courage & Calm During Crisis  July 9, 2020 2.00 None

General Topics

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Bite Prevention

March 4, 2017

2.00

None

Courtroom Demeanor

March 1, 2016

1.50 CEU

Handout

Decision Points: Group Facilitation Made Easy

Aug 8, 2019

0.75

None

Ethical Decision Making Model: Practical Tools

November 9, 2017

2.00

None

Ethical Justice: How You Decide Makes a Difference

September 10, 2015

2.00 / 2.00 Management

Handout

From In Re: Kent and In Re: Gault to 2020, a Review of Landmark Juvenile Justice Cases in the U.S. November 17, 2020 2.00 / 2.00 Management Handout

From Shame and Blame to Changing the Game

January 10, 2019

1.50

None

Growing up in Crisis

January 26, 2017

2.00

Handout

How Do I Help: Victim Response, Legal Requirements, and Resources

June 21, 2016

2.00 CEU TJJD & DSHS

Handouts

Integrated Certification Information System (ICIS) Instructional Webinar

June 5, 2017

0.50

None

JPO Certification Exam: What You Need to Know (23 minutes)

N/A

N/A

None

Juvenile Records: Confidentiality, Sharing, Sealing December 9, 2020 2.00 None
Latino Youth Gangs with Haner Hernandez, PhD December 10, 2020 2.00 / 2.00 Management None

Make My Day! Your Choices Your Life

October 25, 2018

1.50

Handout

Paradigm Shifting with Positive Youth Development

March 6, 2019

2.00

None

Pathways to Desistance: Examining Juvenile-to-Adult Criminal Careers in Georgia

October 24, 2017

2.00

None

Posting and Boasting: Exploring the Social Media Landscape May 12, 2020  1.50 Handout

Put on a Hat and Hit the Road: The Small County JPO Experience

September 19, 2018

2.00

None

Seeing Delinquency through a Trauma Lens

March 6, 2019

2.00

None

Sex Ed 101

March 29,2018

1.00

None

Slavery in Your Community: Identifying and Responding to DMST

October 11, 2016

2.00

Handout

Texas Schools, Bullying and the Law

February 9, 2016

1.75 CEU

None

The Good, the Bad and the Ugly of Infection Control

June 23, 2016

2.00

None

The Life Cycle of Human Trafficking

December 22, 2015

2.5 CEU

None

The Student Emotional Intelligence Success System for Youth Workers

August 9, 2016

2.00

None

TJJD Initiatives in Positive Behavior Interventions and Supports (PBIS)

May 11, 2017

2.00 / 2.00 Management

None

TJJD Legal Help Desk Live March 30, 2021 2.00 None

Tough Decisions: Ethics for Justice Providers

November 8, 2017

2.00

None

Using Virtual Facilitation  August 20, 2020 2.00 None

Grant Programs

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Defining a Program and What Works

March 7, 2017

2.00

Handout

Defining Program Activities, Program Fidelity, and Program Outputs

April 18, 2017

2.00 / 2.00 Management

Handout

Defining Your Problem Statement, Goals and Outcomes

April 5, 2017

2.00

Handout

Describing Your Programs Using Logic Models

June 30, 2016

2.00 / 2.00 Management

Handout

Discretionary State Aid (DSA) Outcomes Workshop March 25, 2021 2.00 None
Grant Me Patience (Afternoon Broadcast Eligible For Management Hours) November 9, 2020 2.00 None

Grant Writing Basics

September 20, 2016

1.50

None

Making Ends Meet: The Practical Nuances of SB 653 and SB 1630

August 11, 2016

2.00 / 2.00 Management

None

Outcome Evaluations For Your Programs

May 30, 2017

1.50 / 1.50 Management

None

Process Evaluations For Your Programs

May 9, 2017

2.00 / 2.00 Management

Handout

Regional Diversion Alternatives – Application to Aftercare December 3, 2020 2.00 / 2.00 Management  None

Regional Diversion Placement Program Travis County

Aug 8, 2019

0.75

None

Understanding Risk-Needs-Responsivity and Target Population

March 28, 2017

0.75 / 0.75 Management

Handout

ICJ

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

ICJ Rules and Requirements for Probation

December 11, 2019

2.00

Handout 1, Handout 2

Interstate Compact Placement of Children January 21, 2021 1.00  

JCMS

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Excel for Ad Hoc Reports

November 7, 2017

1.00

Presentation, Handout, Survey

Funding Source Data Reporting

October 8, 2015

2.00

Supporting Materials

Mental Health Data Entry

November 29, 2016

2.00

Handout

JJAEP

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Communicating Through a Trauma Informed Lens

 July 7, 2020 1.50 Handouts

Discrimination in Education: Higher Education - The New Form of Economic Slavery

November 1, 2018

2.00

None

Districts of Innovation as they relate to JJAEPs and School Hours in Residential Placement

August 17, 2018

0.5

None

Education and JJ Education Module 15: Trauma Informed Care, Bridging the Juvenile Justice Education

June 27, 2017

1.00

Handouts

Education and Juvenile Justice Training Project

August 16, 2016

1.00

None

Education and Juvenile Justice Training Project Module 13- Special Education -- Our Responsibilities, Our Requirements

March 30, 2017

1.50

None

Education and Probation Training Program: Module 10

March 3, 2016

1.50 CEU

None

Education and Probation Training Program: Module 9

March 3, 2016

2.00

Handout

Fostering Resilience and Growth Mindset August 5, 2020 1.25 Handout

Getting ready for IOWA testing for 2018-2019

August 13, 2018

1.00

None

Getting Ready for IOWA testing for 2019-2020

August 06, 2019 

2.00

None

Iowa Assessment Proctor Training Webinar

January 18, 2019

2.00

None

JJAEP Conference 2020: Business, Part 1

June 24, 2020  1.50 Handout
JJAEP Conference 2020: Business, Part 2 June 25, 2020  1.50 Handout

JJAEP Conference 2020: IOWA Testing - Part 1, Setting Up an Online IOWA Testing Event for JJAEPs

August 4, 2020 0.50 Handout
JJAEP Conference 2020: IOWA Testing - Part 2, How to Proctor the Online IOWA Tests August 4, 2020 0.75 Handout

JJAEP Curriculum Support: Assisting Students to Improve Math Skills

April 20, 2016

1.00 CEU

None

Special Education, 504, and English as a Second Language (ESL) Updates July 8, 2020 2.00 Handouts

Special Education Updates

July 30, 2018

1.50

None

Tips and Tricks for Effective Communication July 14, 2020 1.50 Handout

What are Your IOWA Online Testing Questions?

April 30, 2018

2.00

None

Mental Health / Treatment

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

Addiction Webinar Series presented by Prairie View A&M Understanding the Science of Addiction

August 22, 2019

2.00

Handout

Addiction Webinar Series: Specific Drug Module Marijuana and Synthetic Endocannabinoids

November 19, 2019

2.00

None

Addiction Webinar Series: Specific Drug Module Synthetics and Cathinones

November 21, 2019

2.00

None

Addiction: How Attitudes and Beliefs Drive Behavior

August 20, 2019

2.00

Handout

Baker's Dozen Mental Health Series: I don’t want to stop and you can’t make me: Seven Challenges and Youth Substance Use

May 14, 2019

1.50

None

Baker's Dozen Mental Health Series: Psych Assessments: What Do They Mean and How Can They Help Me Help This Kid?

April 24, 2019

2.00

None

Baker's Dozen Mental Health Series: Treatment and Recovery for Youth with Substance Use Disorder:  What Works?

September 20, 2018 

1.50

None

Baker's Dozen Webinar Series: For Your Information! JPDs and CRCGs

June 21, 2019 

2.00

Handout

COVID-19 and Poverty
May 7, 2020 2.00 None
MAYSI-2 January 13, 2021 2.0 CEU  Supporting Materials

Child Sex Trafficking: America’s Hidden Slavery

September 24, 2019

2.00

None

Diagnostic Labelling Bias and Psychopathology in Children & Adolescents
October 21, 2020 2.00 None
Growing up in Crisis January 26, 2017 2.00  Handout
Metaphor & Imagery: Leveraging the Creative Youthful Mind  June 11, 2020 2.00  None
Predicting the Unpredictable. Suicide Assessment: Recognizing Risk and Formulating a Safety Plan November 24, 2020 2.00 / 2.00 Management None
Trauma in Violent Crimes April 16, 2020 2.00 None
Treating the Traumatized Child and Family with Dr. Scott Sells December 8, 2020 2.75 / 2.75 Management None

Understanding Mental Health Diagnoses -- Internalizing and Externalizing Disorder, and Their Impact on Young People

November 29, 2018

2.00

None

START

WEBINAR DATE RECORDED HOURS SUPPORTING DOCS

START Webinar Series Part 1: Communicable Diseases

April 7, 2020

0.25

None

START Webinar Series Part 2: Standard vs. Universal Precautions

April 7, 2020

0.25

None

START Webinar Series Part 3: Routine Cleaning – Disinfecting – Terminal Cleaning

April 7, 2020

0.25

None

START Webinar Series Part 4: Safety Data Sheets (SDS)

April 7, 2020

0.25

None

START Webinar Series Part 5: Adverse Consequences April 7, 2020 0.25 None

Professional Training

Advisory: The following training resources correlate to specific training topics some of which may be required under Texas Juvenile Justice Department standards. The information contained in these presentations has been made available as a public service to juvenile justice practitioners as an example instructional tool to be utilized in departmental, regional or interagency trainings. The presentation modules have been prepared and compiled as a useful reference resource for trainers or juvenile justice practitioners wishing to gain a general understanding of a specific mandatory topic, but they are NOT to be construed as a comprehensive or original source of administrative or statutory law or other juvenile justice related-practice or theory. Each user, through independent research, preparation and knowledge, must determine how the information can facilitate and/or enhance the training experience.

Disclaimer: While the TJJD makes reasonable efforts to use reliable, credible resources and to update material contained on this webpage, the TJJD and the State of Texas makes no warranty as to the accuracy, reliability or completeness of the information and shall not be liable for any errors, omissions or the failure to keep this information current. The availability of the resources contained on this webpage does not constitute such a warranty. This information has been provided by TJJD on the basis that the user will assume all risks associated with its use and sole responsibility for checking the accuracy, completeness and/or suitability of the materials provided.

For questions or comments regarding professional training, please contact us at (512) 490-7628 or juvenilejusticetrainingacademy@tjjd.texas.gov.

Webinar Series on Chapter 344 Rule Changes

Webinar Series on Chapter 344 Rule Changes

Below is a webinar series on the revisions to Texas Administrative Code, or TAC, Chapter 344 related to employment, certification and training. The goal of this webinar series is intended to highlight the most substantial changes made to the rules, and is not intended to be an exhaustive review of every change made and for users to have the ability to view only those sections that may be applicable to their role and function.

Training credit is allowed for viewing these webinars. A total of 3.25 hours may be used for credit, however, if the series was not viewed in its entirety, approved times are identified next the webinar hyperlinks and credit should be taken only for those webinars viewed.

  • Texas Administrative Code
  • Supplementary Information: TAC Chapter 344 Rule Rewrite Frequently Asked Questions

Part 1 – Overview and Subchapter A: Definitions and Applicability
September 2017 | 0.25 Hour | Listen

Part 2 – Subchapter B: Qualifications for Certification and Employment
September 2017 | 0.25 Hour | Listen

Part 3 – Subchapter C: Criminal History and Background Checks
September 2017 | 0.25 Hour | Listen

Part 4 – Subchapter D: Disqualifying Criminal History
September 2017 | 0.25 Hour | Listen

Part 5 – Subchapter E Training and Continuing Education
September 2017 | 0.50 Hour | Listen

Part 6 – Subchapter F Certification Exam
September 2017 | 0.25 Hour | Listen

Part 7 – Subchapter G Certification
September 2017 | 0.50 Hour | Listen

Part 8 – Conforming Changes to Chapter 344: Selected Standards from TAC Chapter 341, 343 and 355
September 2017 | 0.50 Hour | Listen

Part 9 – ICIS Changes
September 2017 | 0.50 Hour | Listen

Juvenile Probation Officer Topics

Juvenile Probation Officer Topics

  • Basic Mandatory Curricula
  • E-learning Courses
  • Basic Mandatory Curricula
  • E-learning Courses

Basic Mandatory Curricula

Click on the links below to view training materials for each topic.

  • Abuse, Neglect, and Exploitation: Prevention, Identification and Reporting
  • Adolescent Development and Behavior
  • Code of Ethics and Disciplinary Proceedings
  • Courtroom Proceedings and Dispositional Recommendations
  • Cultural Competency Module 1: Cultural Equity
  • Cultural Competency Module 2: Gender and Sexuality: A Changing Perspective
  • Officer Safety and Mechanical Restraints
  • Personalized Case Management
  • Prison Rape Elimination Act: Purpose and Goals
  • Recognizing and Supervising Juveniles with Mental Health Issues
  • The Role of a Juvenile Probation Officer
  • Suicide Prevention and Intervention
  • Texas Family Code and Related Law
  • Trauma Informed Care
  • Understanding Professional Liability
  • JPO Basic Review Jeopardy Game (not required, discretionary review activity)

E-learning Courses

1 hour credit each, unless otherwise noted

These e-learning courses are provided as an alternative to a live training presentation. The Juvenile Justice Training Academy does not guarantee that this option is in any way more or less suitable to prepare the trainee for the performance of their job duties. It is the sole responsibility of the employer to ensure that trainees are adequately prepared for the TJJD certification exam. Scenarios may be included, however, activities have been removed when interaction or engagement with others would be required. Scenarios, if used, are to evaluate comprehension of the material by the trainee and not intended to provide examples from the certification exam. Upon completion of viewing this e-learning course, the employer is responsible for completing any and all necessary documentation that the training on this mandatory topic was completed by the trainee. No certificate will be generated after viewing this e-course. 

Juvenile Probation Officers and Juvenile Supervision Officers may document their participation in a Texas Juvenile Justice Department (TJJD) sponsored e-learning course utilizing TJJD’s Credit for Webinar or E-Learning Course. TJJD does not provide additional documentation that verifies your participation or attendance for instruction. Documentation may be used to assist with tracking hours for certification of officers. It is the responsibility of the employing department or facility to maintain a record of an employee’s earned training hours in accordance with department/facility policies and procedures and TJJD administrative rules.

  • Abuse, Neglect, and Exploitation: Prevention, Identification and Reporting
    Listen | Participant Guide | 1.0 Hour

  • Adolescent Development and Behavior
    Listen | Participant Guide | 1.0 Hour

  • Code of Ethics and Disciplinary Proceedings
    Listen | Participant Guide | 1.0 Hour

  • Courtroom Proceedings and Dispositional Recommendations
    Listen | Participant Guide | 1.0 Hour

  • Cultural Competency Module 1: Cultural Equity
    Listen | Participant Guide | 1.0 Hour

  • Cultural Competency Module 2: Gender and Sexuality, A Changing Perspective
    Listen | Participant Guide | 1.5 Hour

  • Foundations of Juvenile Law: Texas Family Code and Related Laws
    Listen | Participant Guide | 1.5 Hour

  • Officer Safety and Mechanical Restraints
    Listen | Participant Guide | 1.0 Hour

  • Personalized Case Management: Using Research to Guide Juvenile Supervision
    Listen | Participant Guide | Recording Time and Offline Work 5.0 Hours

  • Prison Rape Elimination Act: Purpose and Goals
    Listen | Participant Guide | 1.0 Hour

  • Recognizing and Supervising Juveniles with Mental Health Issues
    Listen | Participant Guide | 1.0 Hour

  • Suicide Prevention and Intervention
    Listen | Participant Guide | 1.0 Hour

  • The Role of the Juvenile Probation Officer
    Listen | Participant Guide | 1.0 Hour

  • Trauma Informed Care
    Listen | Participant Guide | 2.0 Hours

  • Understanding Professional Liability
    Listen | Participant Guide | 1.0 Hour 
Juvenile Supervision Officer Topics

Juvenile Supervision Officer Topics

  • Basic Mandatory Curricula
  • E-learning Courses
  • Basic Mandatory Curricula
  • E-learning Courses

Basic Mandatory Curricula

For questions or comments regarding JPO curriculum, please send a message to juvenilejusticetrainingacademy@tjjd.texas.gov

  • Abuse, Neglect, and Exploitation: Prevention, Identification and Reporting
  • Adolescent Development and Behavior
  • Code of Ethics and Disciplinary Proceedings
  • Communicable Diseases
  • Cultural Competency Module 1: Cultural Equity
  • Cultural Competency Module 2: Gender and Sexuality: A Changing Perspective
  • Juvenile Rights
  • Prison Rape Elimination Act: Purpose and Goals
  • Recognizing and Supervising Juveniles with Mental Health Issues
  • Suicide Prevention and Intervention
  • Texas Family Code and Related Law
  • Trauma Informed Care
  • Understanding Professional Liability
  • JSO Basic Review Jeopardy Game (not required, discretionary review activity)

E-learning Courses

1 hour credit each, unless otherwise noted

These e-learning courses are provided as an alternative to a live training presentation. The Juvenile Justice Training Academy does not guarantee that this option is in any way more or less suitable to prepare the trainee for the performance of their job duties. It is the sole responsibility of the employer to ensure that trainees are adequately prepared for the TJJD certification exam. Scenarios may be included, however, activities have been removed when interaction or engagement with others would be required. Scenarios, if used, are to evaluate comprehension of the material by the trainee and not intended to provide examples from the certification exam. Upon completion of viewing this e-learning course, the employer is responsible for completing any and all necessary documentation that the training on this mandatory topic was completed by the trainee. No certificate will be generated after viewing this e-course. 

Juvenile Probation Officers and Juvenile Supervision Officers may document their participation in a Texas Juvenile Justice Department (TJJD) sponsored e-learning course utilizing TJJD’s Credit for Webinar or E-Learning Course. TJJD does not provide additional documentation that verifies your participation or attendance for instruction. Documentation may be used to assist with tracking hours for certification of officers. It is the responsibility of the employing department or facility to maintain a record of an employee’s earned training hours in accordance with department/facility policies and procedures and TJJD administrative rules.

  • Abuse, Neglect, and Exploitation: Prevention, Identification and Reporting
    Listen | Participant Guide | 1.0 Hour

  • Adolescent Development and Behavior
    Listen | Participant Guide | 1.0 Hour

  • Code of Ethics and Disciplinary Proceedings
    Listen | Participant Guide | 1.0 Hour

  • Communicable Diseases
    Listen | Participant Guide | 1.0 Hour

  • Cultural Competency Module 1: Cultural Equity
    Listen | Participant Guide | 1.0 Hour

  • Cultural Competency Module 2: Gender and Sexuality, A Changing Perspective
    Listen | Participant Guide | 1.5 Hour

  • Foundations of Juvenile Law: Texas Family Code and Related Laws
    Listen | Participant Guide | 1.5 Hour

  • Juvenile Rights
    Listen | Participant Guide | 1.0 Hour

  • Prison Rape Elimination Act: Purpose and Goals
    Listen | Participant Guide | 1.0 Hour

  • Recognizing and Supervising Juveniles with Mental Health Issues
    Listen | Participant Guide | 1.0 Hour

  • Suicide Prevention and Intervention
    Listen | Participant Guide | 1.0 Hour

  • Trauma Informed Care
    Listen | Participant Guide | 2.0 Hours

  • Understanding Professional Liability
    Listen | Participant Guide | 1.0 Hour 

 

Community Activities Officer Topics

Community Activities Officer Topics

 

REQUIRED CURRICULA PROVIDED BY TJJD (Other required topics should be coordinated and/or provided by the department.)

  • Trauma Informed Care
    Listen | Participant Guide | 2.0 Hours

  • Code of Ethics and Disciplinary Proceedings
    Listen | Participant Guide | 1.0 Hour

Level II Hearings

Level II Hearings

 
  • Level II Hearing Online Training
    Listen | Participant Guide | 1.0 Hour

Online Training for Select TJJD Staff or Volunteers

Online Training for Select TJJD Staff or Volunteers

 

Online Training for Select TJJD Staff or Volunteers

  • Cultural Equity
    Listen
  • Gender and Sexuality
    Listen
  • Prison Rape Elimination Act e-Learning Course for Select TJJD Staff
    Listen
  • Professional Liability
    Listen

UTMB Medical Staff

UTMB Medical Staff

 

In accordance with agency policy, TJJD UTMB medical staff are required to take the Prison Rape Elimination Act E-Course annually. Once you have successfully completed the course, please print the certificate of completion for your records. Approximately one week later, your information will be provided to TJJD's Medical Services administration as verification the course was successfully passed and you are in compliance with this required training. If you have questions about this e-Course or the instructions provided, please email the Juvenile Justice Training Academy.

TJJD Volunteers 

TJJD Volunteers 

 
Once you have successfully completed the course, please print the certificate of completion for your records. Information regarding the successful completion of the course will be provided to TJJD’s Family, Community, and Chaplaincy Programs administration. If you have questions about this e-Course or the instructions provided, please email the Juvenile Justice Training Academy.

Additional Free Online Learning

Additional Free Online Learning

 
  • GovLoop Academy offers free, practical and impactful online learning experiences to federal, state, and local government innovators to help them do their jobs better. Courses have been created in career development, citizen engagement, cloud, communications, finance, human resources, innovation, leadership and management, mentoring, procurement, project management and technology. Registration and creation of an account is required to ensure your employment with a governmental entity.
  • Microsoft Virtual Academy provides free, online training to help individuals learn the latest technology, build their skills, and advance their careers. Whether you need training in Microsoft Office products such as Word, Excel, PowerPoint or SharePoint, or need to advance your skills in database configurations, servers and anything in between.
  • National Criminal Justice Training Center (of Fox Valley Technical College) offers a free on demand learning platform that has self-paced courses and/or live or recorded webinars. To access the material, click on the orange "subscribe" button. It will redirect you to a registration page where you create a student account and once you have done that you register for access to the On Demand site. Once your registration is vetted (verifying you are a criminal justice profession, have a valid email address, etc.), you will receive an email with instructions on how to log into Blackboard and access all the On Demand Learning that is offered.
  • National Institute of Corrections (NIC) Learning Center provides free learning and education to staff of state, local and federal corrections. Topics include leadership, jail and prison programming, offender reentry, and corrections mental health. For new users, an account must be created in order to take advantages of the courses provided.

Certification & ICIS

  • Certification FAQ
  • ICIS Application FAQ
  • Certification FAQ
  • ICIS Application FAQ

Certification FAQ

How can I determine if a training meets the requirement for getting certification hours?

How can I determine if a training meets the requirement for getting certification hours?


A: For pre-approval of training that qualifies for certification/certification renewal credit [§344.610(a)], please include website links or documentation such as lesson plans, descriptions, or PowerPoint slides. Certificates of completion or sign in sheets are not adequate documentation for this purpose. Please send these requests to: CountyTraining@tjjd.texas.gov.

My ICIS link won’t work!

My ICIS link won’t work!


A: If your link to the ICIS log-in page is not working, here are some tips:
Make sure you have the most current link: https://www2.tjjd.texas.gov/loginportal/Account/Login.aspx. If that was the issue, please delete any old bookmarks, favorites or shortcuts with the previous link, and then you can create new ones. If you are still having problems with the new link, you may need to clear out your Internet Explorer browsing history:
• Select “Tools”
• Select “Internet Options”
• Under “Browsing history” select “Delete…”
• Check boxes for: Temporary Internet Files and website files, Cookies and website data, History
• Select “Delete”
If none of these fixes work, please contact our IT help desk: EnterpriseSupport@tjjd.texas.gov.

How do I ____ in ICIS?

How do I ____ in ICIS?


Please check the ICIS Application FAQ; it is available as a tab here and under HELP in ICIS. Most ICIS questions are answered here.

How can I verify that I have taken an online Webinar?

How can I verify that I have taken an online Webinar?


We do not offer certificates for our Webinars. Live webinars will usually send you a form to document your attendance. To document that you completed an archived Webinar on our website, you can use this form:
  • Credit for Webinar or E-Learning Course HOT 

Where can I get more information about the Certification Exam?

Where can I get more information about the Certification Exam?


To be eligible for certification as a new Juvenile Probation Officers (JPO) or Juvenile Supervision Officers (JSO) individuals must pass the TJJD Certification Exam with a score of 70% or higher. The exam for each certification type covers all applicable Mandatory Topics [JPO];[JSO]. Departments or facilities that proctor the certification exam must ensure the proctor complies with TJJD's Proctoring Agreement. If you have additional questions about the exam, please contact: CertificationExam@TJJD.Texas.gov.

How many hours are needed for Certification?

How many hours are needed for Certification?


For the Initial Certification Applications, the requirements are: JPO – 80 hours; JSO – 80 hours; and CAO – 40 hours.

For the Renewal Certification Applications, the requirements are: JPO – 60 hours; JSO – 80 hours; and CAO – 40 hours.

Where is my application?

Where is my application?


Depending on the volume of applications submitted, it may take more time than usual to review an application. Applications that have met all requirements and have been submitted before the renewal date (plus the one month grace period) will not go inactive or expire while pending.  Officers can continue performing their duties, and the certification remains active.

ICIS Application FAQ

Creating a File

Creating a File


How do I create a file for a new employee?


Log into your ICIS and click on “Add New Employee” in the green box in the upper right. Fill out the form and remember to click “Save” at the bottom of each tab as you go. The employee will then show up under “Personnel” on the blue bar. You can continue to add or make changes to the record. To open the file, click on their name.

Create a New Training


Create a New Training



How do I enter a new training that an officer has just attended? 


Click on “Create Training Event” in the box on the upper right. This will take you to the form to create the training. Remember to click “Save” at the bottom of each tab.

Mandatory Topics



Mandatory Topics




Where do I add the mandatory topics covered in a training?

Go to “Training Events” on the blue bar on top where the training was created and click on the training title to open it. If the training is not listed, change the default from “Recent and Upcoming” to “All” on the right. There are 3 tabs: General, Mandatory Topics Covered, and Current Roster. When you click on “Mandatory Topics Covered” you will see a list of topics broken down into General Mandatory (for both JSO and JPO), JPO Mandatory, JSO Mandatory, and Other Required Topics (for JSOs working in a facility).

*Note: The 4 CAO Mandatory topics are marked with an asterisk.* Click on all of the topics that were covered in this particular training. Remember to click “Save” at the bottom when finished.

Adding Personnel to Training Roster


Adding Personnel to Training Roster



How do I add a training event to someone’s record in ICIS?


Go to “Training Events” on the blue bar on top, and search for the training you want to add. If you do not see it, click on “All” on the right side (instead of “recent and upcoming”). Open the training by clicking on the title. Then, click on “Add/Remove Personnel to the Roster” link on the upper right side box. You will be directed to the screen with a list of your personnel. Click on the box next to their name(s) on the left side column, and then click on the green arrow pointing to the right. This will put them in the roster, and the training will show up in their individual record(s). Remember to always click “Save” on the bottom of each page.

Removing Personnel from Training

Removing Personnel from Training


How do I remove a training from someone’s record in ICIS?


Go to “Training Events” on the blue bar on top, and search for the training you want. Click on “Add/Remove Personnel to the Roster” on the upper right side, then click the box next to their name in the right side column, and click the green arrow pointing to the left, then “Save” on the bottom. This will remove the training from their record.

Copying a Training

Copying a Training

 
Is there a way to type a training one time, and then make some changes to it without having to retype everything when it occurs again?

Yes. Open the training you want to copy, and click on “Copy this Training” in the box on the right. This opens a duplicate draft of the training to which you can make changes in any field. Remember to click “Save” at the bottom of each page.

Deleting a Training

Deleting a Training

 
How do I delete a training event?


First, you must remove everyone from the roster. Then click on “Delete this Training” in the right side box. This action is not reversible. Please be certain you want to delete a training before you do this.

Editing an Officer’s Training

Editing an Officer’s Training


How do I edit the credit hours for one officer who did not attend the entire training?

Open the officer’s record, and go to their “Training Records” tab. Click on the training event you want to edit, update the information with the appropriate number of credit hours and click “Save”. These changes will not show up in the general “Training Events.”

Correcting an Error in a Training Event

Correcting an Error in a Training Event


How do I correct the date, description, or other information in a training I created?


You must make these types of changes in the “Training Event,” which will then show up in each attendee’s record.

Rollover Trainings

Rollover Trainings


What does the blue round arrow mean next to a training event in an officer’s ICIS record?


The round blue arrow indicates it is a rollover training. When an application is approved, any training that was listed in the officer’s record but was not selected for the certification or renewal application will show up as an available rollover training during the next certification period. You are allowed to use up to 20 hours of rollover trainings for the next renewal period.

Criminal History Checks

Criminal History Checks

 

What is the FACT Clearinghouse?

What is the FACT Clearinghouse?


The Department of Public Safety (DPS) will set you up with your department’s secure DPS website where your department can conduct its Criminal History Checks. When you send an applicant to be fingerprinted electronically through the FAST System at a DPS vendor’s location, the individual’s record automatically goes into your FACT Clearinghouse, and you will be subscribed to that individual’s record. If the individual is ever arrested, your department will receive an email of the event.

If a certified officer is transferred to our county from another county, do we need to send them to a FAST location to be fingerprinted again?

If a certified officer is transferred to our county from another county, do we need to send them to a FAST location to be fingerprinted again?


If you employ an individual who is already certified and in the FAST System under a different juvenile probation department, log in to your secure DPS website and perform a name based search, using their name and date of birth. When the record is located, you can open it and click “Subscribe to this Record.” This will put them in your FACT Clearinghouse.

If an individual works at more than one department, can they both subscribe to their record?

If an individual works at more than one department, can they both subscribe to their record?

 
Yes.

If we employ an individual who is in the FAST System under another state agency or different entity, can we conduct the name-based search and subscribe to their record in the FAST System?



If we employ an individual who is in the FAST System under another state agency or different entity, can we conduct the name-based search and subscribe to their record in the FAST System?



 
If, in their Applicant Details page, you see: “HAS ACTIVE FBI RAP BACK” and “FRB Subscription Confirmed” shows “TRUE,” you can subscribe to their record. If not, they must be electronically fingerprinted at a FAST location. If you are not sure, please contact DPS (information below).

Should we ever unsubscribe to someone’s DPS record in our FACT Clearinghouse?

Should we ever unsubscribe to someone’s DPS record in our FACT Clearinghouse?


If an individual in your FACT Clearinghouse leaves employment, you must always unsubscribe to their record.

Criminal History Checks for Certification Renewal


Criminal History Checks for Certification Renewal



Are we required to submit any information to DPS to rerun the FBI check for certification renewals?


Anyone who was electronically printed after 1/15/2018 is automatically put in the FBI’s Rap Back. Once an officer is in the FBI Rap Back, there is no longer a need to email DPS to update their record. The officer’s FACT Clearinghouse FBI record will not show a new date unless there is an event. In this case, for certification renewal applications, you can just enter the date you checked as the “Date FAST Criminal History Search Completed” date in ICIS on the “Misc.” tab. This date is good for 6 months from when you submit the application, and this is the only place where the CH gets updated in ICIS (there is also a “FACT Subscription Date” on the first ‘General’ tab, and that date remains the same throughout their employment with you).

For officers printed between 6/1/2015 – 1/15/2018, they are eligible for the FBI Rap Back, and there is no need for them to be printed again. If you’re not sure if the officer is already in the FBI Rap-Back, please contact DPS to ask. Here is the contact information for DPS: 

DPS Crime Records Services
CH records check process; county codes; access to Secure DPS website; or updating an FBI CH Check:
512-424-2365, option 6
Fax: 512-424-2706
fingerprint.service@dps.texas.gov   
 
FAST Fingerprint Locations:
To schedule appointments for the FAST electronic fingerprints
Website: https://uenroll.identogo.com
Customer service center: 888-467-2080
 
Questions about Rap Back or FACT Clearinghouse:
Rap Back Unit, TXDPS – Rap Back Specialist
512-424-2746
Email: rapbackunit@dps.texas.gov 

Military Discharge Papers

Military Discharge Papers

What should we do if an applicant cannot locate their form for separation from the military?

What should we do if an applicant cannot locate their form for separation from the military?


If the applicant is unable to locate the form, the individual may request a copy by following the steps described on the military service records page at www.archives.gov. If the form indicates a discharge status other than “Honorable” discharge, the department shall print and complete another standard form located on the military service records page at www.archives.gov and fax to the number indicated to request additional information. The applicant must first sign the form to authorize release of the information to the department.

How long will it take to receive additional information on the discharge?

How long will it take to receive additional information on the discharge?


The archives website states they should have the additional information to you within 2 weeks. However, if the additional information on the discharge has not been received in a timely fashion, you may request an extension to allow more time. Verification that the request for information may be requested prior to the extension being granted.

Does a “General under Honorable Conditions” separation qualify as an “Honorable Discharge”?

Does a “General under Honorable Conditions” separation qualify as an “Honorable Discharge”?


No. You must obtain additional detailed information for any discharge status other than “Honorable.”

Does the discharge paper requirement apply only to initial certifications, or does it apply to certification renewals as well?


Does the discharge paper requirement apply only to initial certifications, or does it apply to certification renewals as well?



If a certified officer is called to active duty during a certification period, verification that the officer was honorably discharged will be required and a copy of their separation papers should be provided to you upon their return to work.

Changing the Name of an Officer

Changing the Name of an Officer

 
How do I change the name of a certified officer in ICIS?

Go to “Current Certified Officers” under “Personnel” on the blue bar on top. Open the officer’s record by clicking on their name. Change the name in their record and click “Save” at the bottom. Then, click on “Notify TJJD of Name Change” on the lower right box.

Transfer an Officer

Transfer an Officer


What if I want to hire a certified officer who used to work at a different county?

Contact the last county of employment and ask them to transfer the officer. They must have separated the officer from employment to do this. Then they will go into their “Archived Personnel” list and open the record. There is a link on the right bottom box that says “Transfer Employee.”

You will go to “Pending” on the blue bar in your ICIS, and click on “Transfer.” You should see the officer’s name and you have the option of accepting or denying the transfer. Once accepted, you will be directed to a Transfer Request form, which you fill out and submit. When the request is approved you will receive a confirmation email from TJJD’s Certification Officer and the record will appear as employed with your county and will be placed on your Current Certified Personnel list.

*If a certified JSO is hired by a department or a private facility other than where the officer received his or her certification, before they may perform the duties at the new facility, the officer must receive facility-specific training in the topics found in Chapter 343.429.
Rehire Process 

Rehire Process

Rehire Process


If a certified officer leaves employment and was separated in ICIS, then returns to work, how do we show the individual as currently employed again?

Go into your “Archived Personnel” list under “Personnel” on the blue bar and locate their record. Click their name to open their file. On the upper right corner you will see “This employee is not employed in the current organization…” Click on “What are my options?” From there, you can click on the “Rehire processing” link. This will bring up a Transfer Request form to fill out, and submit. Once the transfer request is approved, ICIS will automatically mark the record as employed in your county and move the file to your “Current Certified Personnel” list.

Archive or Separate from Employment

Archive or Separate from Employment

 
Should I use the “Archive” or “Separate from Employment” link if an individual leaves employment?

Should I use the “Archive” or “Separate from Employment” link if an individual leaves employment?


If an individual was never certified, click on “Archive Employee Record.” If, however, they were a certified officer, you must notify TJJD of their separation within 10 days. To do this, click on “Separate from Employment” located in the box near the bottom right side. This will bring up a short form to submit. Once submitted, ICIS will automatically mark the record as “Not Employed” and move it to your Archived Personnel list under “Personnel” on the blue bar.

What if the “Separate from Employment” link is not highlighted and I cannot click on it?

What if the “Separate from Employment” link is not highlighted and I cannot click on it?


That means you do not have the level of authorization in ICIS to perform that function. Every Chief Administrative Officer has full access in ICIS, and if they would like to designate someone to be able to separate an individual from employment, they can email TJJD to request granting that level of authorization for them.

What should we do if someone who had authorization to use TJJD’s programs leaves employment?

What should we do if someone who had authorization to use TJJD’s programs leaves employment?


If an individual who had access to any of TJJD’s applications leaves employment, you must notify TJJD as soon as possible.


Contact


We are available to help with any questions or concerns; for the fastest response, contact the training staff that best fits your needs.

For General Information

For General Information


Email: JuvenileJusticeTrainingAcademy@tjjd.texas.gov for questions relating to the following topics:
  • Locating Training Resources
  • Accessing or Navigating ICIS
  • Certification Requirements
  • Application Status

Email: CountyTraining@tjjd.texas.gov for inquiries about:

  • Regional TJJD Sponsored Trainings
  • Webinars
  • Professional Training and Certification
  • Mandatory Topic e-Courses

For More Specialized Help

For More Specialized Help


Email: CertificationOfficer@tjjd.texas.gov for questions relating to:
  • Certification Applications
  • ICIS Database

Email: CertificationExam@tjjd.texas.gov for questions relating to:

  • Certification Exam
  • Proctoring Exam
  • Exam Scores

Email: EnterpriseSupport@tjjd.texas.gov for help with:

  • ICIS Access
  • ICIS Passwords
  • Technical issues

Call or email the Legal Help Desk at (512) 490-7121or legalhelp@tjjd.texas.gov with issues such as:

  • Legal Questions
  • Hiring Requirements
  • Criminal Record Qualification Determinations
  • Standards Interpretation 

For DPS Fingerprinting Information; FAST Process; and FACT Clearinghouse

For DPS Fingerprinting Information; FAST Process; and FACT Clearinghouse


DPS Crime Records Services
CH records check process; county codes; access to Secure DPS website; or updating an FBI CH Check:
512-424-2365, option 6
Fax: 512-424-2706
fingerprint.service@dps.texas.gov   
 
FAST Fingerprint Locations
To schedule appointments for the FAST electronic fingerprints
Website: https://uenroll.identogo.com
Customer service center: 888-467-2080
 
Questions about Rap Back or FACT Clearinghouse
Rap Back Unit, TXDPS – Rap Back Specialist
512-424-2746
Email: rapbackunit@dps.texas.gov 
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