What is the address of TJJD's Central Office?

On September 1, 2021, TJJD’s Central Office moved into a new building. The address is:

Texas Juvenile Justice Department
Central Services Building (CSB)
1711 San Jacinto Blvd
Austin, TX 78701

How can I contact the Office of the Executive Director?

Jeannette Cantu
Executive Assistant

(512) 490-7004

Who can help with financial questions?

Emily Anderson
Chief Financial Officer

(512) 490-7652

How can I learn about agency operations?

Emily Anderson
Chief Operations Officer

(512) 490-7652

Who can tell me more about the Texas Model?

Shandra Carter
Deputy Executive Director, State Services

(512) 490-7612

Where can I learn more about probation services?

Lou Serrano
Deputy Executive Director, Probation Services

(512) 490-7991

How do I contact the employee grievance coordinator?

Tracy Cunningham

(512) 490-7689

Who is the contact for victim services?

Frank Perry

How can I receive copies of education records?

To receive copies of education records, you must file a Public Information Request. You can do that by sending your request to .

How can I learn more about education services for youth?

Luther Taliaferro
Senior Director, Education Services

(512) 490-7726

Note: To receive copies of education records, you must file a Public Information Request. You can do that by following sending your request to .

Who handles media requests for the agency?

Brian Sweany
Communications Director

(512) 490-7028

Barbara Kessler
Public Information Officer

(512) 490-7016

Who's responsible for the website?

Meg Askey
Web Design and Administration

How do I file a Public Information Request?

Please visit this page for complete instructions for officially requesting agency records.

How do I file a Public Complaint?

To file a public complaint, please email .

A public complaint typically involves a complaint about the agency and its operations from former employees, youth who are no longer in the system, advocates, or the general public. NOTE: To report suspected criminal behavior or abuse, neglect, or exploitation, please go here.

How do I contact the Legal Help Desk?

(512) 490-7121

How can I learn more about careers at TJJD?

Cynthia Brown
HR Operations Manager

(512) 490-7674

To search our open positions and to get information about applying, visit our Careers page.

Who do I contact for information about Monitoring and Inspections?

Terri Dollar
Director, Monitoring & Inspections

(512) 490-7747

How can I learn about construction projects at the agency?

Zachary D. Valdez
Director of Construction
v
(512) 490-7948

How do I contact the Office of General Counsel?

(512) 490-7125

How do I contact the Independent Ombudsman?

J.D. Robertson
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email:
Mail:
Independent Ombudsman for TJJD
Building H,11209 Metric Blvd
Austin, TX 78758

How do I contact the Inspector General?

Forrest Mitchell
Inspector General

(512) 490-7751

How do I contact the Internal Auditor?

Eleazar Garcia
Chief Internal Auditor

(512) 490-7190

Who can I contact about Medical Services for youth?

Scott LePor
Director, Medical Services

(512) 490-7610

Who can help me with re-entry services?

Todd Novak
Director, Reentry Services

(512) 490-7075

Who is the contact for sex offender registration?

Frank Perry

How do I contact Information Technology?

TJJD HelpDesk (Agency Staff)

County & Juvenile Probation Departments

(512) 490-7724

How do I learn more about the Training Academy?

Chris Ellison
Manager, Professional Development

(512) 490-7245

How can I serve as a volunteer or a mentor?

To learn more about opportunities to volunteer or mentor our youth, please email .

How do I access the agency's webmail?

Log in to Microsoft Outlook »