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ABUSE HOTLINE
Contact the Ombudsman

Texas Juvenile Justice Department Contacts

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How do I contact the Administrative Investigations Division?

How do I contact the Administrative Investigations Division?


1 (877) 786-7263 or 1 (877) STOP-ANE

How can I contact the Office of the Executive Director?

How can I contact the Office of the Executive Director?


Jeannette Cantu
Executive Assistant
jeannette.cantu@tjjd.texas.gov
(512) 490-7004

Who can help with financial questions?

Who can help with financial questions?


Emily Anderson
Chief Financial Officer
emily.anderson@tjjd.texas.gov
(512) 490-7652

How can I learn about agency operations?

How can I learn about agency operations?


Emily Anderson
Chief Operations Officer
emily.anderson@tjjd.texas.gov
(512) 490-7652

Who can tell me more about the Texas Model?

Who can tell me more about the Texas Model?


Shandra Carter
Deputy Executive Director, State Services
shandra.carter@tjjd.texas.gov
(512) 490-7612

Where can I learn more about probation services?

Where can I learn more about probation services?


Lou Serrano
Deputy Executive Director, Probation Services
louis.serrano@tjjd.texas.gov
(512) 490-7991

How do I contact the employee grievance coordinator?

How do I contact the employee grievance coordinator?


Tracy Cunningham
tracy.cunningham@tjjd.texas.gov
(512) 490-7689

Who is the contact for victim services?

Who is the contact for victim services?


Frank Perry
Frank.Perry@tjjd.texas.gov

How can I receive copies of education records?

How can I receive copies of education records?


To receive copies of education records, you must file a Public Information Request. You can do that by sending your request to open.records@tjjd.texas.gov.

How can I learn more about education services for youth?

How can I learn more about education services for youth?


Luther Taliaferro
Senior Director, Education Services
luther.taliaferro@tjjd.texas.gov
(512) 490-7726

Note: To receive copies of education records, you must file a Public Information Request. You can do that by following sending your request to open.records@tjjd.texas.gov.

Who handles media requests for the agency?

Who handles media requests for the agency?

Brian Sweany
Communications Director
brian.sweany@tjjd.texas.gov
(512) 490-7028

Barbara Kessler
Public Information Officer
barbara.kessler@tjjd.texas.gov
(512) 490-7016

Who's responsible for the website?

Who's responsible for the website?


Meg Askey
Web Design and Administration
meg.askey@tjjd.texas.gov

How do I file a Public Information Request?

How do I file a Public Information Request?


Please visit this page for complete instructions for officially requesting agency records.

How do I file a Public Complaint?

How do I file a Public Complaint?


To file a public complaint, please email tjjd-publiccomplaints@tjjd.texas.gov.

A public complaint typically involves a complaint about the agency and its operations from former employees, youth who are no longer in the system, advocates, or the general public. NOTE: To report suspected criminal behavior or abuse, neglect, or exploitation, please go here.

How do I contact the Legal Help Desk?

How do I contact the Legal Help Desk?


legalhelp@tjjd.texas.gov
(512) 490-7121

How can I learn more about careers at TJJD?

How can I learn more about careers at TJJD?


Cynthia Brown
HR Operations Manager
cynthia.brown@tjjd.texas.gov
(512) 490-7674

To search our open positions and to get information about applying, visit our Careers page.

Who do I contact for information about Monitoring and Inspections?

Who do I contact for information about Monitoring and Inspections?


Terri Dollar
Director, Monitoring & Inspections
terri.dollar@tjjd.texas.gov
(512) 490-7747

How can I learn about construction projects at the agency?

How can I learn about construction projects at the agency?


Zachary D. Valdez
Director of Construction
zachary.valdez@tjjd.texas.gov
(512) 490-7948

How do I contact the Office of General Counsel?

How do I contact the Office of General Counsel?


generalcounsel@tjjd.texas.gov
(512) 490-7125

How do I contact the Independent Ombudsman?

How do I contact the Independent Ombudsman?


J.D. Robertson
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email: independent.ombudsman@tjjd.texas.gov
Mail:
Independent Ombudsman for TJJD
Building H,11209 Metric Blvd
Austin, TX 78758

How do I contact the Inspector General?

How do I contact the Inspector General?


Forrest Mitchell
Inspector General
forrest.mitchell@tjjd.texas.gov
(512) 490-7751

How do I contact the Internal Auditor?

How do I contact the Internal Auditor?


Eleazar Garcia
Chief Internal Auditor
eleazar.garcia@tjjd.texas.gov
(512) 490-7190

Who can I contact about Medical Services for youth?

Who can I contact about Medical Services for youth?


Scott LePor
Director, Medical Services
scott.lepor@tjjd.texas.gov
(512) 490-7610

Who can help me with re-entry services?

Who can help me with re-entry services?


Todd Novak
Director, Reentry Services
todd.novak@tjjd.texas.gov
(512) 490-7075

Who is the contact for sex offender registration?

Who is the contact for sex offender registration?


Frank Perry
Frank.Perry@tjjd.texas.gov
How do I contact Information Technology?

How do I contact Information Technology?

TJJD HelpDesk (Agency Staff)
helpdesk@tjjd.texas.gov

County & Juvenile Probation Departments
enterprisesupport@tjjd.texas.gov
(512) 490-7724

How do I learn more about the Training Academy?

How do I learn more about the Training Academy?


Chris Ellison
Manager, Professional Development
chris.ellison@tjjd.texas.gov
(512) 490-7245

How do I access the agency's webmail?

How do I access the agency's webmail?


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