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Texas Juvenile Justice Department Contacts

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Hotline to report suspected abuse, neglect or criminal activity

Hotline to report suspected abuse, neglect or criminal activity

The TJJD Abuse Hotline is (866) 477-8354. This hotline is answered 24/7 by personnel from the Office of the Inspector General (OIG).

TJJD has  ZERO TOLERANCE  for criminal behavior. If you have information regarding abuse, neglect, or any other illegal activity, please call this hotline.

TJJD's Central Office

TJJD's Central Office

Direct Line
(512) 490-7130

Email

Address
Texas Juvenile Justice Department
Central Services Building (CSB)
1711 San Jacinto Blvd
Austin, TX 78701

Support Operations and Finance

Support Operations and Finance


Emily Anderson
Deputy Executive Director, Support Operations and Finance

(512) 490-7652

Probation Services

Probation Services


Lou Serrano
Deputy Executive Director, Probation Services

(512) 490-7991

To request updates to the Texas Juvenile Probation Directory use this link: https://www2.tjjd.texas.gov/publications/other/searchjuvprobdirectory.aspx

Education Services for Youth

Education Services for Youth


Shelley McKinley
Sr. Director, Education Services

(512) 490-7726

Note: To receive copies of education records, you must file a Public Information Request. You can do that by following sending your request to .

Education Records for Youth

Education Records for Youth


To receive copies of education records, you must file a Public Information Request. You can do that by sending your request to .

Medical Services for Youth

Medical Services for Youth


Scott LePor
Director, Medical Services

(512) 490-7610
Media Requests

Media Requests

Barbara Kessler
Communications Director

(512) 490-7016

Public Information Requests

Public Information Requests


Please visit this page for complete instructions for officially requesting agency records.

Public Complaints

Public Complaints


To file a public complaint, please email .

A public complaint typically involves a complaint about the agency by former employees, former youth, advocates, or the general public. NOTE: To report suspected criminal behavior or abuse, please call the TJJD Abuse Hotline is (866) 477-8354.

Legal Help Desk

Legal Help Desk



(512) 490-7121

Careers at TJJD

Careers at TJJD


Elizabeth Boston
Interim HR Operations Director

(512) 490-7704

To search our open positions and to get information about applying, visit our Careers page.

Employee Grievances

Employee Grievances


Tracy Cunningham
Employee Grievance Coordinator

(512) 490-7689

Victim Services

Victim Services


Frank Perry

Monitoring and Inspections

Monitoring and Inspections


Terri Dollar
Monitoring & Inspections Director

(512) 490-7747

Construction Projects at TJJD

Construction Projects at TJJD


Zachary D. Valdez
Director of Construction
v
(512) 490-7948

Office of General Counsel

Office of General Counsel



(512) 490-7125

Independent Ombudsman

Independent Ombudsman


J.D. Robertson
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email:
Mail:
Independent Ombudsman for TJJD
Building H,11209 Metric Blvd
Austin, TX 78758

Office of Inspector General

Office of Inspector General


Daniel Guajardo
Inspector General

To report information regarding abuse, neglect, or any other illegal activity, please call 866-477-8354.

Internal Auditor

Internal Auditor


Eleazar Garcia
Chief Internal Auditor

(512) 490-7190

Re-entry Services

Re-entry Services


Todd Novak
Director of Reentry Services

(512) 490-7075

Sex Offender Registration

Sex Offender Registration


Frank Perry
Information Technology

Information Technology

TJJD HelpDesk (Agency Staff)

County & Juvenile Probation Departments

(512) 490-7724

TJJD Training Academy

TJJD Training Academy


Chris Ellison

Director of the TJJD Training Academy

(512) 490-7245

Volunteer and Mentoring Services

Volunteer and Mentoring Services


To learn more about opportunities to volunteer or mentor our youth, please email .
Website Updates

Website Updates

For TJJD employees requesting updates or suggesting changes:
Email .

For webmail access please
Log in to Microsoft Outlook »

Connect to ICIS

Connect to ICIS


To download the form to request authorization (Form AEU-120), follow this link.

To find more resources about ICIS, visit this page.

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