How can I contact the Office of the Executive Director?
Jeannette Cantu
Executive Assistant
jeannette.cantu@tjjd.texas.gov
(512) 490-7004
Who can help with financial questions?
Emily Anderson
Chief Financial Officer
emily.anderson@tjjd.texas.gov
(512) 490-7652
How can I learn about agency operations?
Emily Anderson
Chief Operations Officer
emily.anderson@tjjd.texas.gov
(512) 490-7652
Who can tell me more about the Texas Model?
Shandra Carter
Deputy Executive Director, State Services
shandra.carter@tjjd.texas.gov
(512) 490-7612
Where can I learn more about probation services?
Lou Serrano
Deputy Executive Director, Probation Services
louis.serrano@tjjd.texas.gov
(512) 490-7991
How do I contact the employee grievance coordinator?
Tracy Cunningham
tracy.cunningham@tjjd.texas.gov
(512) 490-7689
How can I receive copies of education records?
To receive copies of education records, you must file a Public Information Request. You can do that by sending your request to open.records@tjjd.texas.gov.
How can I learn more about education services for youth?
Luther Taliaferro
Senior Director, Education Services
luther.taliaferro@tjjd.texas.gov
(512) 490-7726
Note: To receive copies of education records, you must file a Public Information Request. You can do that by following sending your request to open.records@tjjd.texas.gov.
Who handles media requests for the agency?
Brian Sweany
Communications Director
brian.sweany@tjjd.texas.gov
(512) 490-7028
Barbara Kessler
Public Information Officer
barbara.kessler@tjjd.texas.gov
(512) 490-7016
How do I file a Public Information Request?
Please visit this page for complete instructions for officially requesting agency records.
How do I file a Public Complaint?
To file a public complaint, please email tjjd-publiccomplaints@tjjd.texas.gov.
A public complaint typically involves a complaint about the agency and its operations from former employees, youth who are no longer in the system, advocates, or the general public. NOTE: To report suspected criminal behavior or abuse, neglect, or exploitation, please go here.
How can I learn more about careers at TJJD?
Cynthia Brown
HR Operations Manager
cynthia.brown@tjjd.texas.gov
(512) 490-7674
To search our open positions and to get information about applying, visit our Careers page.
Who do I contact for information about Monitoring and Inspections?
Terri Dollar
Director, Monitoring & Inspections
terri.dollar@tjjd.texas.gov
(512) 490-7747
How can I learn about construction projects at the agency?
Zachary D. Valdez
Director of Construction
zachary.valdez@tjjd.texas.gov
(512) 490-7948
How do I contact the Independent Ombudsman?
J.D. Robertson
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email: independent.ombudsman@tjjd.texas.gov
Mail:
Independent Ombudsman for TJJD
Building H,11209 Metric Blvd
Austin, TX 78758
How do I contact the Inspector General?
Forrest Mitchell
Inspector General
forrest.mitchell@tjjd.texas.gov
(512) 490-7751
How do I contact the Internal Auditor?
Eleazar Garcia
Chief Internal Auditor
eleazar.garcia@tjjd.texas.gov
(512) 490-7190
Who can I contact about Medical Services for youth?
Scott LePor
Director, Medical Services
scott.lepor@tjjd.texas.gov
(512) 490-7610
Who can help me with re-entry services?
Todd Novak
Director, Reentry Services
todd.novak@tjjd.texas.gov
(512) 490-7075
How do I contact Information Technology?
TJJD HelpDesk (Agency Staff)
helpdesk@tjjd.texas.gov
County & Juvenile Probation Departments
enterprisesupport@tjjd.texas.gov
(512) 490-7724
How do I learn more about the Training Academy?
Chris Ellison
Manager, Professional Development
chris.ellison@tjjd.texas.gov
(512) 490-7245