Hotline to report suspected abuse, neglect or criminal activity

The TJJD Abuse Hotline is (866) 477-8354. This hotline is answered 24/7 by personnel from the Office of the Inspector General (OIG).

TJJD has  ZERO TOLERANCE  for criminal behavior. If you have information regarding abuse, neglect, or any other illegal activity, please call this hotline.

TJJD's Central Office

Direct Line
(512) 490-7130

Email

Address
Texas Juvenile Justice Department
Central Services Building (CSB)
1711 San Jacinto Blvd
Austin, TX 78701

Office of the Executive Director

Jeannette Cantu
Executive Assistant

(512) 490-7004

Finance Department

Emily Anderson
Chief Financial Officer

(512) 490-7652

Agency Operations

Emily Anderson
Chief Operations Officer

(512) 490-7652

Probation Services

Lou Serrano
Deputy Executive Director, Probation Services

(512) 490-7991

Employee Grievance Coordinator

Tracy Cunningham

(512) 490-7689

Victim Services

Frank Perry

Education Records for Youth

To receive copies of education records, you must file a Public Information Request. You can do that by sending your request to .

Education Services for Youth

Shelley McKinley
Sr. Director, Education Services

(512) 490-7726

Note: To receive copies of education records, you must file a Public Information Request. You can do that by following sending your request to .

Medical Services for Youth

Scott LePor
Director, Medical Services

(512) 490-7610

Media Requests

Barbara Kessler
Communications Director

(512) 490-7016

Public Information Requests

Please visit this page for complete instructions for officially requesting agency records.

How to File a Public Complaint

To file a public complaint, please email .

A public complaint typically involves a complaint about the agency and its operations from former employees, youth who are no longer in the system, advocates, or the general public. NOTE: To report suspected criminal behavior or abuse, neglect, or exploitation, please go here.

Legal Help Desk

(512) 490-7121

Careers at TJJD

Cynthia Brown
HR Operations Director

(512) 490-7674

To search our open positions and to get information about applying, visit our Careers page.

Monitoring and Inspections

Terri Dollar
Monitoring & Inspections Director

(512) 490-7747

Construction Projects at TJJD

Zachary D. Valdez
Director of Construction
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(512) 490-7948

Office of General Counsel

(512) 490-7125

Independent Ombudsman

J.D. Robertson
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email:
Mail:
Independent Ombudsman for TJJD
Building H,11209 Metric Blvd
Austin, TX 78758

Office of Inspector General

Daniel Guajardo
Inspector General

To report information regarding abuse, neglect, or any other illegal activity, please call 866-477-8354.

Internal Auditor

Eleazar Garcia
Chief Internal Auditor

(512) 490-7190

Re-entry Services

Todd Novak
Director of Reentry Services

(512) 490-7075

Sex Offender Registration

Frank Perry

Information Technology

TJJD HelpDesk (Agency Staff)

County & Juvenile Probation Departments

(512) 490-7724

TJJD Training Academy

Chris Ellison

Director of the TJJD Training Academy

(512) 490-7245

Volunteer, Mentoring Services

To learn more about opportunities to volunteer or mentor our youth, please email .

Website Updates

Email .

Webmail Access

Log in to Microsoft Outlook »

Connect to ICIS

To download the form to request authorization (Form AEU-120), follow this link.

To find more resources about ICIS, visit this page.