Independent Ombudsman
for the Texas Juvenile Justice Department


Call toll free: (855) 468-7330          Email: independent.ombudsman@tjjd.texas.gov



What is the Independent Ombudsman?
The Independent Ombudsman is a state agency established for the purpose of investigating, evaluating, and securing the rights of the children committed to the Texas Juvenile Justice Department (TJJD).

What makes us independent?
The IO reports to the Governor and the Texas Legislature. The IO is not a part of TJJD and does not report to TJJD Executive Management or the TJJD Board.

When to call the Independent Ombudsman.

Before contacting the IO, you should try to resolve complaints through the TJJD grievance process. After going through the grievance process, if the problem remains unsolved, contact the Independent Ombudsman for assistance. When you believe the health, safety, welfare, or rights of a youth in TJJD have been negatively affected, it is important that you call us.

What does the Independent Ombudsman do?

 

How to contact us.
Toll free: (855) 468-7330
Austin: (512) 490-7973
Fax: (512) 490-7626
Email: independent.ombudsman@tjjd.texas.gov
Mail: Independent Ombudsman for TJJD
Building H - 11209 Metric Blvd
Austin, TX 78758


Office of the Independent Ombudsman for the Texas Juvenile Justice Department
Building H - 11209 Metric Blvd
Austin TX 78758
(512) 490-7973